Welcome to
Soul Impact
What
How
Why
Gone are the days where employees can be expected to leave their personal stuff at the door. Modern workspaces are urged to offer effective support.
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Soul Impact provides a safe space for individuals to unpack, reframe and contain.
Our qualified mental health professionals provide support tailored specifically to the contact centre industry. Our offerings include:
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​​1) Empathy Training
2) Wellbeing Sessions
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Minimise absenteeism
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Improve productivity
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Transform company culture
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Provide access to support
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Promote change within the system one soul at a time.
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'In a gentle way, you can shake the world'
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- Mahatma Gandhi
Our Services
Our workshops are instructor-led, by qualified holistic and wellness counsellors. Our modules act as ‘ingredients for empathy’ within the customer service industry
Our team of coaches & counsellors offer one-on-one sessions, within your workspace. Safe, discreet, confidential and making an impact on your company culture
BRIDGING THE GAP
A South African Context
Negative Wellbeing:
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Affects ​60% of our employees
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Costs the economy around R232 billion annually, due to lost productivity
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Reduces productivity by as much as 30%​
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Is met with 75% of people not having access to support
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Soul Impact bridges the gap, providing contact centers with access to quality mental health support.
Making an Impact
Areas of distress we focus to impact on: (based on our case study of 2000+ individuals)
01
Overwhelm
We teach healthy coping mechanisms to navigate overwhelm at home and in the workspace
02
Family Stress
We create a safe space to discuss sickness, violence, death and/or abuse in the family system
03
Financial Burdens
We have conversations around boundaries. Many employees are primary breadwinner for an entire family unit and are crippled by unrealistic financial expectations
04
Personal Spilling into Work
We create safe space for personal matters to be contained, allowing the individual to show up as their best self at work.
Success Stories
Testimonials from the contact centre industry
"There has never been a safer space for me outside of my personal life and inside my work space! This offering is really the best thing that has happened in terms of support for any company! Every single seminar/ workshop I have had has always been a mindblowing experience that has always made me better!"
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"I was on the verge in life, and I couldn't continue anymore at work. My counsellor's guidance and tools got me back to who I used to be. It feels comforting knowing I can use this service if things start falling apart again."
Advisor (Anon)
“I have been through many contact centers. What separates [my company] is this wellbeing offering. Before my sessions, I was an advisor thinking about quitting. Since then, I have done the work, set boundaries with my family, and been promoted into training. Knowing I have counseling support when I need it makes all the difference”
Trainer (Anon)
Site Manager (Anon)
Making an Impact
1847
Individuals Impacted
86
Training & Workshops
802
One-on-one
Sessions
64
External Referrals